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The Web's Most Popular Shoe Store! Our shoe store features dress shoes, casual shoes, and athletic shoes for men and women,offer free shipping both ways. Zappos.com offers over 80,000 styles and 500 brands to choose from! == Current Top Brands of Shoes and Handbags== adidas, Dr. Martens, Birkenstock, Kenneth Cole,wedding shoes, New Balance, Donald J. Pliner, Hush Puppies, Minnetonka, Timberland shoes, Ecco, soccer shoes, Bostonian, jordon shoes, Clarks, Converse, nike shoes, puma shoes, Ugg and many more.
Zappos.com is an electronic commerce company currently based in the Las Vegas suburb of Henderson, Nevada, having moved their operations out of California in 2004. Their warehouse is located in Shepherdsville, Kentucky, where they also have an outlet store. Founded in 1999, Zappos is a leader in online shoe sales. It offers free shipping both ways, a 365-day return policy, and 110% price protection. Zappos Its name is derived from the Spanish language,from the Spanish word Zapatos, meaning shoes.
Zappos has a stated goal to be "the online service leader". Their call center is never closed and they refer to themselves as "a service company that just happens to sell shoes (and handbags and accessories)."
The primary source of the company's rapid growth has been through repeat customers and word of mouth. The company believes that investing resources and money in improving the customer experience is more beneficial that investing in marketing.
All employees that are hired into their corporate office, regardless of position, are required to undergo a 4-week Customer Loyalty Training course, which includes at least 2 weeks of actually talking on the phone with customers in the call center.
Zappos places a large emphasis on company culture and core values. The company publishes a "Culture Book" annually that is made up of contributions from employees that describe what the company culture means to them.
As part of the hiring process, in addition to technical skill and ability, prospective candidates are evaluated on how well they fit with the company's core values. The company's core values are:
Zappos has expanded from shoes to handbags and purses, and has launched a second line of high-end shoes called Zappos Couture.
Zappos also focuses on niche shoe markets, including narrow and wide widths, hard-to-find sizes,wide wit shoes and Zappos exculsives.
Zappos has recenlty started to sell eyewear, apparel and watches.

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